Meet our new Reception team at BRC St Albans
Established in St Albans for more than 40 years, car body repair St Albans business, Brian Robson Coachworks (BRC) takes pride in its family-run approach, specialising in vehicle collision repair. Our second collision repair centre, in Welwyn Garden City, was opened in 2010 and will relocate to larger premises in Welwyn at the beginning of 2019.
Ensuring that such a busy operation looks after its customers demands knowledgeable, efficient and friendly personnel, so we are delighted to welcome two new receptionists, Charlene (left) and Katie (right), who have joined Serena (centre) to complete our customer-facing team.
Employing a team of automotive industry-accredited, highly skilled body repair technicians, Brian Robson Coachworks car body repair St Albans has developed successfully over the years by ensuring that every damaged vehicle delivered to us, that’s been authorised for repair by the owner’s insurer, leaves our workshop in its original condition. Our St Albans and Welwyn centres hold the BSI Kitemark™ for Vehicle Damage Repair, accredited to the standard – BS 10125:2014+A1:2016.
Customers benefit from continual communication with BRC’s dedicated account managers, based at our St Albans central booking office, who provide seamless management of the repair process. We have our own courtesy fleet of Class-A cars to keep customers mobile while their vehicle is in repair.
Recognising the stress involved with a damaged vehicle, our focus on customer service and professionalism is at the heart of Brian Robson Coachworks’ business ethos. Our attention to detail, collision repair industry knowledge and technical excellence set us apart from competitors locally and nationally.
The whole team brings immense experience to customer relationships. We pride ourselves on our accountability and end-to-end management of collision repair, which instils confidence and trust. All work is guaranteed for a minimum of two years, or in line with the stipulations of a client’s insurance policy.
As well as maintaining its family-run heritage and personable customer service, Brian Robson Coachworks car body repair St Albans operates a responsive business that invests in the latest vehicle technology and staff training. When dealing with BRC, peace of mind comes as standard.